Returns & Exchanges

At Alienth.cn, we stand behind our high-performance electronics and offer a 30-day return window for all products in original condition. Whether you have changed your mind or encountered a technical issue, we are committed to a seamless and transparent resolution process.

Return Process

• 1.
  Initiate Request

  Log into your Alienth.cn account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Secure Packaging

  Place the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Shipping and Tracking

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition at our warehouse, your refund will be processed to your original payment method within 5 to 7 business days.